Your Privacy Is Our Responsibility
We are committed to being transparent about how be99 cockpit collects, uses, and protects your personal information. Please read this policy carefully.
Introduction and Scope
be99 cockpit takes the privacy of all its users' personal information very seriously. This privacy policy ("Policy") describes how we collect information through our website, mobile application, and all related services, what purposes that information is used for, and how we keep your information secure.
This policy works alongside the be99 cockpit Terms and Conditions and both documents should be read together. It is important to read this policy in full before using be99 cockpit's services. If you do not agree with any part of this policy, please refrain from using our services.
This policy applies equally to all registered members, prospective members, and any visitors on the be99 cockpit platform. Our services are for individuals aged 21 and above only.
Data Collection
2.1 Information You Provide Directly
When creating an account or using our services, the information you voluntarily provide includes:
- Full name, date of birth, and national ID details
- Mobile number and email address
- Password and security questions
- Payment method details (bKash, Nagad, or Rocket account number)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use the be99 cockpit platform, the following information may be collected automatically:
- IP address, browser type and version
- Device type, operating system, and screen resolution
- Session duration, page visit data, and click activity
- Login and logout times and approximate location data
- Game activity logs, betting history, and win/loss records
2.3 Information Collected from Third Parties
In some cases we may receive information from trusted partners, such as identity verification service providers or payment processing companies. The amount of information collected in such cases is kept to a minimum and used only for necessary purposes.
Purpose of Data Use
be99 cockpit uses collected information for the following legitimate purposes:
- Account Management: Completing the registration process, managing accounts, and verifying identity.
- Payment Processing: Securely processing deposits and withdrawals via bKash, Nagad, and Rocket.
- Service Improvement: Monitoring platform performance, identifying technical issues, and improving the user experience.
- Communication: Sending account updates, promotional information, and support-related messages. You may opt out of marketing messages at any time.
- Fraud Prevention: Ensuring account security, detecting suspicious activity, and blocking unauthorized access.
- Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.
- Responsible Gaming: Monitoring play patterns and providing assistance where needed, as part of implementing the responsible gaming guidelines.
Data Disclosure and Sharing
be99 cockpit never sells your personal information to third parties. However, specific information may be shared in the following circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with trusted organizations that provide payment processing, identity verification, technology infrastructure, and analytics services. These organizations process data according to be99 cockpit's instructions and may not use it for their own purposes.
4.2 Legal Requirements
We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.
4.3 Business Changes
If there is a significant change to be99 cockpit's business structure (such as a merger or acquisition), user data may be transferred. In such cases we will notify you in advance.
4.4 With Your Consent
Before sharing your information for any purpose beyond those listed above, we will obtain your explicit consent.
Cookies and Tracking Technology
The be99 cockpit platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser or on your device.
5.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and keep core functionality running. These cannot be disabled.
- Functional Cookies: Help remember your preferences, language selection, and other settings.
- Analytics Cookies: Collect platform usage statistics to help improve the service.
- Marketing Cookies: Used to present relevant information and offers. You may turn these off.
5.2 Cookie Controls
Non-essential cookies can be disabled by changing your browser settings. Please note that disabling cookies entirely may cause some platform features to not work properly.
Data Retention and Security
6.1 Retention Period
Your personal information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or prevent fraud.
6.2 Security Measures
be99 cockpit applies industry-standard security practices to protect your information:
- Data in transit is secured through SSL encryption
- Stored data is kept in encrypted format
- Multiple layers of security are in place across server and network infrastructure
- Staff access to data is restricted according to role and need
- Regular security reviews and penetration tests are conducted
6.3 Response to a Data Breach
If a data breach is detected, be99 cockpit will promptly notify affected users and take the necessary corrective action.
Your Rights
As a be99 cockpit user, you have the following rights over your own information:
- Right of Access: The right to request details of what information we hold about you.
- Right to Rectification: The right to ask that any inaccurate or incomplete information be corrected.
- Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
- Right to Restrict Processing: The right to request that processing of your information be limited or paused for specific reasons.
- Right to Data Portability: The right to receive your information in a structured, readable format.
- Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
To exercise any of the above rights, contact the be99 cockpit support team. We will endeavour to respond to your request within 30 days.
Minors' Privacy
All be99 cockpit services are strictly limited to individuals aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is carried out during the registration process. If we become aware that information from a minor has been collected unknowingly, that account will be closed and the relevant information deleted.
If a parent or guardian believes their minor child has created an account on be99 cockpit, please notify our support team immediately. Our Responsible Gaming Policy contains further details on this matter.
Third-Party Links
The be99 cockpit platform integrates third-party technology including game providers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) and payment services. These third parties have their own privacy policies and be99 cockpit is not responsible for their data practices.
Payment service providers (bKash, Nagad, Rocket) process transactions according to their own security standards. When using these services, you are also subject to their policies.
Policy Changes
be99 cockpit reserves the right to update this privacy policy from time to time. For significant changes, we will notify users in the following ways:
- A notification will be sent to the mobile number or email registered to the account
- A prompt to accept the new policy will be shown upon logging in to the platform
- The "Last Updated" date at the top of the page will be changed
Continued use of the service after a policy update will be considered as acceptance of the new policy. To learn more about the changes, you may visit our FAQ section.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the be99 cockpit privacy team. Our support team provides service in Bengali and English, 24 hours a day, 7 days a week.
- Immediate assistance is available via live chat
- Email: [email protected]
To learn more about be99 cockpit, visit our About Us page.